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A comment on Man scammed after AI told him fake Facebook customer support number was real. Parent comment

Re:Man scammed after AI told him fake Facebook customer supp... by worble on Friday May 31, 2024 @04:31PM (#40539893)
>Part of the problem here is that Facebook (though in fairness, they are not unique here) has left this traditional path of escalation void, leaving only fake numbers.

Frankly it's absurd to me that it's legal to do so. Any public facing company that is sufficiently large should be required by law to operate a phone service where you can talk to a real human being.

All of these huge mega corps are run with absolute impunity and there is often absolutely 0 avenue for regular everyday people to get in touch when they have issues. They direct you in these endless loops to FAQ's and "Community Resources"; even getting an email address is like getting blood from stone sometimes.

[ Parent | on HN ]
Re:Man scammed after AI told him fake Facebook customer supp... by iknowSFR on Friday May 31, 2024 @04:38PM (#40539973)
Just a matter of time. The adoption of expectations is dependent on the visibility of the occurrence.
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Re:Man scammed after AI told him fake Facebook customer supp... by lazide on Friday May 31, 2024 @08:33PM (#40541731)
They all are required to have a process service agent and address, legally.
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Re:Man scammed after AI told him fake Facebook customer supp... by tgsovlerkhgsel on Saturday June 01, 2024 @09:43AM (#40545677)
For some cases, your local small claims court may be an efficient escalation path. If enough people do it, companies will learn that too much stonewalling doesn't actually save money, because now your customer support is done by the legal department.
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