Re:It looks a lot like VMware just lost a 24,000-VM customer
by op00to on Thursday May 23, 2024 @11:22AM
(#40455844)
You can fuck up A LOT and retain customers if you're honest and truly working in the customer's favor. The absolute second a customer picks up that you're in it to simply pick their pocket, there will be nothing left but a customer shaped hole in the wall. I have been in situations where we've completely fucked a customer's business causing all kinds of financial damage and customers have stayed because we committed to making things right. I've also been in situations where hubris assumed a sticky customer isn't going to unstick themselves, and of course the customer left.
It's so much better business not to be an asshole. I really don't understand how people can't internalize this.
Re:It looks a lot like VMware just lost a 24,000-VM customer
by OccamsMirror on Thursday May 23, 2024 @09:14AM
(#40454289)
Exactly this. Any smart CTO will be planning their exit. It’s pretty obvious that what made VMware great is now just a zombie.
I think they overestimated their market power. I have 2 years left on my main ELA. I have budget to spend 5x to exit. My spend will go from 8 figures to under $1M.
Personally, I resisted the visceral “fuck you” emotional response. But it’s one of the rare times when the quick take is correct. The reality is VMWare is dead and is too risky to keep in place. The smart move is not to play.