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A comment on It looks a lot like VMware just lost a 24,000-VM customer. Parent comment

Re:It looks a lot like VMware just lost a 24,000-VM customer by AtlasBarfed on Thursday May 23, 2024 @08:31AM (#40453907)
Problem is, you are opening up the market for open source competitors by not servicing the mid market.

Customer service is becoming truly extinct.

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Re:It looks a lot like VMware just lost a 24,000-VM customer by alephnerd on Thursday May 23, 2024 @08:32AM (#40453909)
> Problem is, you are opening up the market for open source competitors by not servicing the mid market.

You aren't. They go to resellers or other large vendors (eg. this example of going from VMWare to Nutanix)

Open Source competitors (NOT open core companies) do not provide the SLAs on support needed if SHTF.

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