because of a totally reasonable expectation that if the company is renting you something, it actually works. don't blame the victim here, that's lazy thinking.

That's like renting a manual car thinking how hard can it be after only ever driving automatic.

Sure, it should be easier to charge things, rent a tesla and problem solved, does route planning and no hassle charging at superchargers. Rent a chevy bolt and... yeah... ask the renting company how to charge at least and where they recommend or choose something else.