exactly. they already hit the revenue goals even with shitty quality. it's the only goal that motivates work and in a monopoly it's tied to market size only.

what's a few thousand people per month losing all access to their data, if that is not even a blip on their revenue or revenue protections?

if you're going to buy a new iphone, you're going to buy a new iphone. it doesn't matter the slightest if you read some nerds complaining something broke one theirs that same week.

People pay in average $1000 every 3 years ($27 per month). So if 1% people choose Android next time, Apple will lose 1% of 2 billion users x $1000 / 3 years = 7 billion dollars per year.

already way more than 1% do switch.

but if you're close to a monopoly, numbers go up with market size increase. you can lose ((market size Delta) - 1) until your bonus motivated employees have to care.