Re:Airlines required to refund passengers for canceled, dela...
by adrian_b on Thursday April 25, 2024 @05:12AM
(#40155201)
Also in Europe (Frankfurt), when I had missed my flight because the (German) express train had been delayed by more than one hour, the airline sent me to a hotel with all expenses paid by them, including breakfast, until the next morning when I could take another of their flights towards the same destination, though via another route (obviously all being covered by my original payment).
[ Parent
| on HN ]
Re:Airlines required to refund passengers for canceled, dela...
by rft on Thursday April 25, 2024 @07:10AM
(#40155987)
Just a word of caution for anyone booking their own train connection, this is usually only done if you book train and flight on the same ticket. The DB calls this Rail&Fly and essentially the train becomes a leg of the flight. So if/when the DB screws up, your "flight" is delayed and treated just like a delayed plane.
https://www.bahn.de/service/informationen-buchung/bahn-flug/...
Re:Airlines required to refund passengers for canceled, dela...
by adrian_b on Thursday April 25, 2024 @12:46PM
(#40159840)
I suppose that it may depend on the airline how they handle such cases. I do not remember which I had used then, but it might have been Lufthansa.
In my case I had bought the train tickets separately from DB (online) and the flight tickets directly from the airline (also online). At the airport I have just shown the train tickets and it would have been easy to verify that indeed it had arrived with a huge delay, so it was not my fault.