The only way to get hold of a human at Google

Re:The only way to get hold of a human at Google by bmelton on Wednesday May 23, 2012 @03:32PM (#4014875)

Well, you have to win points (and got one from me) for coming up with the best analogy.

Though as I recently discovered, they do have phone support, and message boards, and google groups, and all that jazz.

I understand that I'm perhaps the outlier in thinking this, but Google is acting exactly as they said they would, and exactly as they always have. I don't see malice in that, and I certainly don't see 'evil'.

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Re:The only way to get hold of a human at Google by slurgfest on Wednesday May 23, 2012 @03:47PM (#4014943)

I agree with you that Google is not evil. All I am saying is that Google is a Dick.

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Re:The only way to get hold of a human at Google by jakobe on Wednesday May 23, 2012 @04:55PM (#4015247)

Phone support? Where? I have looked for phone support when all the email disappeared from my gmail inbox. There is no phone support for Gmail.

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Re:The only way to get hold of a human at Google by bmelton on Wednesday May 23, 2012 @04:58PM (#4015263)

http://support.google.com/accounts/bin/answer.py?hl=en&a...

Found in my 'Help' link from GMail.

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Re:The only way to get hold of a human at Google by dkersten on Wednesday May 23, 2012 @06:35PM (#4015681)

I don't see any way to contact them on that page. I do see this, though:

"Prioritized account recovery support is currently offered on an invitation-only basis for selected users."

So, no, this certainly doesn't fix the problem for a lot of us.

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Re:The only way to get hold of a human at Google by bmelton on Wednesday May 23, 2012 @08:13PM (#4016032)

Ah, I didn't see the invitation-only bit.

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Re:The only way to get hold of a human at Google by jakobe on Wednesday May 23, 2012 @05:32PM (#4015414)

By "phone support" I mean a phone number that I can call when I have problems, such as all emails disappearing from my inbox. I don't see how the page you linked would help me.

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Re:The only way to get hold of a human at Google by bmelton on Wednesday May 23, 2012 @05:38PM (#4015443)

Yeah -- the link I clicked to get to that page was entitled 'Prioritized phone support'. http://support.google.com/accounts/bin/answer.py?hl=en&a...

Apparently you have to have signed up for something else first.

I think the safest bet is to just give them your money for an apps account if it really matters, but that might be an alternative as well.

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