There is no way to communicate with anyone or to even raise an alert of "hey, I have a problem". The only way that it is going to get fixed is for someone to manually intervene, and the only way to make that happen is apparently to complain loudly here until a Google employee waves their magic employee wand at my account.
Claiming Gmail (even the free one) doesn't work when, in fact, it experiences seemingly random and very infrequent outages, is disingenuous. It's incredibly hard to make a complex application like Gmail work perfectly all the time for all its users and I'm completely sure they are well within their ToS. Much like we are willing to live with software that has some bugs, we must be willing to live with services that aren't always there.
Buses stop, rails need maintenance and your plumbing sometimes fails. Life continues.
ON a planet where you get high-performance email services for free, apparently. I feel for you, but the lack of personal response (IME) doesn't mean that your communications are being ignored, just your need for a response. This is still far from ideal, but typing out responses take time away from simply fixing problems.
If you pay for gmail storage or an apps account, then obviously the above doesn't apply.