Some stuff can be managed from steering wheel, but instead of putting there things like AC there are voice controls, while we all know very well this increases danger on the roads and calls shouldn't be made while driving.
That being said, I choose (used) cars based on many metrics, and this is just one of them and not the most important one. So its sort of self-inflicted move to worse.
None of which some up on a spreadsheet in the manufacturer's accounting department.
Similarly: open concept offices with hot desking lowers the amount of rent (per employee) that shows up on an expense report, but the productivity drop of open offices does not.
IF that's the case, and that's one big if, debating touchscreen vs buttons might not be meaningful, because touchscreen MIGHT be a requirement that cannot be removed. With un-eliminable touchscreen, buttons becomes just added cost, rather than being a resilt of cost calculations between all-touch vs all-buttons.
Touchscreen will probably run atop whatever OS powers infotainment system. In theory touch events CAN be handled on the same 8-bit uC, but converting click coordinates to button-press messages requires knowing what is visible on the screen, which either hinders expressiveness of touch interface (fixed islands for controls) or complicates implementation (constant updating of element-coordinate maps). The moment safety-critical control runs along with non-safety software huge validation challenges arise - the performance characteristics of the whole system, including UI, must become at the very least bounded.
Hard button solution can be internally commoditized, whereas soft button solution requires constant babysitting throughout development lifecycle. One is much more expensive than the other, however, once the move is made incremental cost drops dramatically.
With back up cameras being mandated in the US (and other jurisdictions?):
* https://www.cnbc.com/2018/05/02/backup-cameras-now-required-...
There needs to be a screen: I'm not sure what the incremental cost is of it being touch-sensitive. And I think a lot of designers (or cost cutters) may have figured that since they have to have software anyway, it may easier/cheaper to deal with software buttons than with moving parts like physical buttons and dials.