> the bottom line is if you aren’t moving the needle economically for the company, you’re a liability.

That's fine. The issue comes when you fail to explain how stuff like keeping recent versions of your software or taking some time to fix (at least some of) the bugs moves the needle to people that would never fly a plane that doesn't receive maintenance.

The issue, in economic terms, is that a significant share of our industry's sponsors are the kind of clients that make a market for lemons.