Re:Fast food is already automated?
by littlestymaar on Sunday April 21, 2024 @05:23AM
(#40104285)
> But replacing a customer service member with a touch screen and a pay terminal is also a form of automation and I can't imagine maintaining it is more expensive than the salary of the persons it replaces 24/7.
Even then, the economics of such terminal isn't clear: for start you need multiple times more such machines than cashiers since everything is much slower on it (for self cash out machines in supermarket the ratio is up to 1 to 6 !) and the kiosks are also insanely expensive (6 figures). And as a result at the end of the day it has not gained that much traction over the past ten years (if you compare it to the deployment of things that were massive successes like credit card, you'll see that the success is much more limited here)
Even then, the economics of such terminal isn't clear: for start you need multiple times more such machines than cashiers since everything is much slower on it (for self cash out machines in supermarket the ratio is up to 1 to 6 !) and the kiosks are also insanely expensive (6 figures). And as a result at the end of the day it has not gained that much traction over the past ten years (if you compare it to the deployment of things that were massive successes like credit card, you'll see that the success is much more limited here)