Not sure if that's the proper title, but it's just support for other developers (like if you work at a SaaS company or on a lib/SDK type thing, where your customers are also developers, as opposed to tech support for general computer users who aren't coders).
It's not really DevRel because I'm not schmoozing them or trying to manage community functions. I just answer their emails and Slacks and provide help on our APIs, look at some of their code, try to help optimize their queries and components, etc.
It feels a lot like what mentoring newer devs in a regular team would be like, except they're customers and not coworkers.
> That sounds great, but why did you leave.
TLDR there was a change in management halfway through my stint there and our dev process completely changed. They added so many new layers of bureaucracy, doubling down on dogmatic, obsessive Agile and hiring a consultant to teach us all the ceremonies. I couldn't get anything done anymore and it felt like I was suffocating. My mental health was deteriorating and I started to resent going to work to attend yet another useless meeting to discuss how the last meeting went.
Before that change, I had an awesome team and awesome managers and we all worked together really well, did great work (by the company's own measurements), and did it all with no meaningless bullshit and micromanagement. After the change, it was the opposite: way too much fluff and ceremony and too little actual work. Before the change, we delivered good software. After the change, we mostly delivered inflated story points. Looked good on paper but less actual output was produced.
I complained, they told me to provide feedback to the VP, I wrote a detailed 3-page report with examples and suggestions, and the VP just told me to hide the report so nobody else could see it. I quit soon after (and am much happier now, thankfully).
"It paid better but had way less responsibility and required very little cross-domain knowledge."
That sounds great, but why did you leave.