https://www.washingtonpost.com/business/2019/03/29/share-ame...
I'm not going to go deeper in the topic as it has been discussed to death in many places, but I do believe that there's a metric ton of young people who are disengaged from society.
So I feel it's less about how the society is structured, and more about how each country positions itself.
I feel that's by design. China's been more hostile to the West than Japan over the past decades than Japan/South korea. In some ways, the red scare never truly ended.
It is indeed PR, as you said. I'm sure it's even worse in China, but China wants to look like having a pristine image (due to the above situation). Japan is definitely closer to the western mentality where they would turn such a story into an episode of Hoarders or something of that vein if they could. There are indeed a dozen decently known anime based around the Hikkimori lifestyle.
The phenomenon OP is talking about is excellently captured in the "Thing, Japan" meme as well [2].
[0] https://en.wikipedia.org/wiki/Orientalism
Just take a look at the World Bank's stats on what percentage of people are NEET:
https://data.worldbank.org/indicator/SL.UEM.NEET.ZS
Here we can see, Japan stands at 3.1%, one of the absolute lowest, while the US is at 11%, Italy at 15%ish. It would stand to reason this would be a much more prominent I'm not sure the difference between these stats and public perception is due to different measurement criteria, or due to cultural differences about societal expectations.