I am aware. It seems, regardless of institution, that no one at these levels of UK public good can take responsibility. It is as if the apathy has been institutionalized in a declining nation state. Where and how do find someone who cares and the authority to do something about it?

If you told me yet another UK institution had systemic issues (NHS?), I would not be surprised, and that is very sad. It should not be this hard to do better. Right? Or am I just an ignorant Yankee?

Royal mail has been a privately owned corporation for some years now.

Ignorant Yankee behind the times it is. Much shame. Appreciate being corrected.