You can definitely tell who has and has not done some for of tech support sort of job interacting with the general public, in these kinds of discussions. "But the user would NEVER do..." oh my god, not only would they, they would in large numbers, it wouldn't even be some super-rare occurrence. Nobody who's done that kind of work would type those words in that order.

I was in such a role in the exact time period you're writing about. At the time, most computer users were still at least kinda enthusiasts, if not particularly well-educated on their new toy. It's no accident that ordinary people got seriously interested using computers for important things in their lives when smartphones came around, and especially the iPhone—phones are like computers that are 80% less rage-inducing utter shit, as far as normal folks are concerned. "Real" computers are horrible for a majority of people. Notoriously horrible, like, listen to people talk about how they interact with "real" computers and their attitudes toward them; they don't trust them at all and often hate them, to them they're like expensive bulky frustration-machines that barely make any sense, don't do very much (the pieces of crap can't even replace a pocket camera, what a joke), and break entirely at random and frequently.