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A comment on Klarna AI assistant handles two-thirds of customer service chats in first month. Parent comment

Re:Klarna AI assistant handles two-thirds of customer servic... by gmm1990 on Wednesday February 28, 2024 @08:10AM (#39537380)
It'd be nice to see the actual numbers at Meta, Google, Microsoft etc. My own work hasn't been multiplied by more than 1.01.
[ Parent | on HN ]
Re:Klarna AI assistant handles two-thirds of customer servic... by infecto on Wednesday February 28, 2024 @08:35AM (#39537673)
I don't think we need to see numbers from FAANG to see that as an industry in while, AI assistants/AI auto complete can save time. I am probably just not as smart as a distinguised engineer like yourself but I find time savings using these tools.
[ Parent | on HN ]
Re:Klarna AI assistant handles two-thirds of customer servic... by gmm1990 on Wednesday February 28, 2024 @09:30AM (#39538408)
My workflow doesn't get a huge improvement from the current AI assistants. That could mean I'm out of a job soon. If it works for you that's great.

I'm just curious to see numbers from places that I assume somewhat meaningfully measure productivity across a range of "engineering" roles

[ Parent | on HN ]
Re:Klarna AI assistant handles two-thirds of customer servic... by infecto on Wednesday February 28, 2024 @02:31PM (#39542502)
Fair. I don't think anyone in a position of experience is out of a job. I do think this impacts future hiring decisions.
[ Parent | on HN ]