Maybe... Over two decades ago (holy crap, I'm old), I used to work in the call center for a major airline. I was the guy you got when you complained to the 1st level rep that you wanted their manager, then you got sent to the 2nd level rep and wanted their manager. And that was me.

90% of my job was undoing and compensating passengers for the incorrect information either the phone agent or gate agent gave them. The other 10% was dealing with workarounds to technical issues in our booking software.