When I bought ruby motion I was a bit in provisioning_profile hell. I shot off a support Ticket and got an answer within 4 minutes from Laurent Sansonetti. When I told him in a second Mail that I'm not too chummy yet with Xcode he came up with some really useful links half an hour later.

By now there is a very active Google Group.Wrote a question yesterday and had an answer within 10 Minutes. Very friendly vibe, mostly Rubyists dabbling into Xcode, but also some very nitty gritty in depth topics.

Also the BubbleWrap repo (https://github.com/mattetti/BubbleWrap) is chugging along nicely, cool for a young project... So, yes: you can get help.

Yes, you can get support just by typing motion support, they have a Google group too, if you need a quicker response from the community.

got a problem with the installer and received a fix from the author in 4 min. thumbs up