> If I am trying to interact with a company and they direct me to their chatbot, I expect that chatbot to provide me with accurate answers 100% of the time (or to say it can't help me in the event that I ask a question that it's not meant to solve, and connect me to a representative who can).

If I'm trying to interact with a company and they direct me to a chatbot, I expect to get useful help 0% of the time, because if help was available via a mechanism on their site I would already have found it. I expect a chatbot to stall me as long as possible before either conceding that I need a human's assistance or telling me some further hoop to jump through to reach a real human.