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A comment on Air Canada is responsible for chatbot's mistake: B.C. tribunal. Parent comment

Re:Air Canada is responsible for chatbot's mistake: B.C. tri... by danielscrubs on Friday February 16, 2024 @03:25AM (#39394523)
But isnt that the crux of the matter? You buy what consumer reports say, and the reviewers have no way of knowing if it will break down in 3 years. No one rates their gadget after three years so we have a massive blind spot where the best thing is still word of mouth.

My parents bought an Miele washing machine, rock solid even after pushing ten years.

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Re:Air Canada is responsible for chatbot's mistake: B.C. tri... by eszed on Friday February 16, 2024 @05:27PM (#39403827)
Yeah, totally. That's where branding used to be a valuable signal, under the assumption that a company wouldn't deliberately choose to destroy their long-term value. I don't believe that anymore, so I'll place what remains of my trust in reviewers I know are independent (God help us all if it turns out CR is taking kick-backs or something) and figure know more about, say, washing machines than I do.
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