Air Canada is responsible for chatbot's mistake: B.C. tribunal

Re:Air Canada is responsible for chatbot's mistake: B.C. tri... by qingcharles on Thursday February 15, 2024 @12:35AM (#39379484)

I see a lot of stuff like that in civil litigation in David v. Goliath situations.

Usually the large entity puts in little effort and relies on the fact that its (much more expensive) lawyers generally have more sway with the court (judge), are more persuasive even when their arguments are nonsense, and can just drag cases on for years until the smaller party is burned out.

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Re:Air Canada is responsible for chatbot's mistake: B.C. tri... by wlonkly on Thursday February 15, 2024 @10:39PM (#39392930)

One nice touch about BC's CRT is that neither side is allowed to be represented by lawyers without specific approval by the tribunal.

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Re:Air Canada is responsible for chatbot's mistake: B.C. tri... by subarctic on Friday February 16, 2024 @09:55PM (#39405892)

That's interesting. What does that mean in practice, do they send people that have a lot of legal training and experience, but aren't bar members?

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Re:Air Canada is responsible for chatbot's mistake: B.C. tri... by wlonkly on Friday February 16, 2024 @11:53PM (#39406490)

Honestly not sure, but with only $800 at risk I can't imagine them even sending a paralegal.

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