>did nothing...

They did build in a rest mechanic where you became rested by spending time logged out which then increased your xp gain. It was at least a nod to playing casually.

Yeah, I suppose that's true. And the dungeon finder thingy (after my time) seems like it works well for casual players.

They even added a raid finder which IMO is the biggest consession to the casual player. At one time you needed to be part of an active guild and spend a lot of time in game to see all the content. Now you can queue up and while there are harder versions of the encounter the only advantage is loot that helps you climb the treadmill and bragging rights not content.