We were insured with Travelers.
I’ve wondered since then if that’s how it usually works out, or if we were a lucky fluke.
I have two "new" cars (2019 and 2021 model years) that I've had since they were less than a year old, and have new car replacement on both.
Travelers is relatively unique in that their new car replacement is up to 5 years, not 1 as most are (some go to 2 or 3). NCR also integrates gap coverage.
If my 2021 RS 5 gets totaled two years from now, I get a check for 110% of the MSRP for a 2026 RS 5.
As such I could definitely buy a replacement with the payout.
While I'd much rather be without the experience, I was almost pleasantly surprised by the insurance company.
I was maybe 23 and definitely didn't have money for legal help. I hate how I let myself get treated.
Maybe it's what they all do, but it sucks. And it's not what a lot of people expect.