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A comment on Ask HN: What happened to startups, why is everything so polished?. Parent comment

Re:Ask HN: What happened to startups, why is everything so p... by MattGaiser on Saturday January 27, 2024 @06:22AM (#39154643)
In a past role, one of the things done was to create an IVR system that had all manner of different menus for sales, support, or technical questions and they were split by whether you were a casual or enterprise user. There was just one person answering, no matter what you selected. The goal was to seem sophisticated and thus more reliable and trustworthy.
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Re:Ask HN: What happened to startups, why is everything so p... by thfuran on Saturday January 27, 2024 @09:20AM (#39155742)
Did it at least ring through to that person differently depending on menu selection or did they want to seem properly enterprisey by immediately asking all those questions again?
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Re:Ask HN: What happened to startups, why is everything so p... by MattGaiser on Saturday January 27, 2024 @05:00PM (#39160307)
Properly enterprisey. They didn't record the pathways or announce them. It was just all there to make it seem sophisticated rather than a guy on a cell phone.
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