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Re:Framework Laptop 16 Delivers Great Linux Support and Perf... by theshrike79 on Tuesday January 23, 2024 @03:25PM (#39109231)
"Supported" is a stretch.

> All warranty service will require a shipping address within one of the EU countries we ship to.

So if I need to warranty something, I need to figure out how to have a shipping address in, say, Germany? Easy!

Oh and if the 2.5k€ laptop gets damaged by a 3rd party shipping company, I'm on the hook for it.

Yea, I'll wait. I can't figure out why it's so hard to ship stuff within the EU. The whole purpose of the European Union is to make moving products easy inside its borders.

Re:Framework Laptop 16 Delivers Great Linux Support and Perf... by KomoD on Tuesday January 23, 2024 @03:54PM (#39109653)
> I can't figure out why it's so hard to ship stuff within the EU

it's not, at least not in my experience.

Re:Framework Laptop 16 Delivers Great Linux Support and Perf... by folmar on Tuesday January 23, 2024 @05:33PM (#39110913)
Shipping is quite easy, especially for small and expensive things like laptops, where adding cost of DHL/DPD shipping is not a major deal.

Tangentially, as they are doing it already, selling _to consumers_ is quite hard. Each country has different regulation placing a lot of obligations on the seller.

Re:Framework Laptop 16 Delivers Great Linux Support and Perf... by KomoD on Tuesday January 23, 2024 @06:25PM (#39111443)
> Each country has different regulation placing a lot of obligations on the seller.

Such as? Just curious

Re:Framework Laptop 16 Delivers Great Linux Support and Perf... by selectodude on Tuesday January 23, 2024 @08:00PM (#39112271)
Warranty terms, language support, needing a legal representative in every country, to start.
Re:Framework Laptop 16 Delivers Great Linux Support and Perf... by theshrike79 on Wednesday January 24, 2024 @02:28AM (#39114595)
I'm a 1000% sure the place I order my stuff from in Germany doesn't have a representative in Finland.

That's the whole damn point of the EU.

I think there might be some regulation on having the instructions written in the native language, but that's like 100€ to a translator for an one-time job. No laptop comes with an extensive manual.

Warranty terms are EU-wide too mostly, there are some country-specific exceptions, but nothing that would require a huge legal team to handle.

Re:Framework Laptop 16 Delivers Great Linux Support and Perf... by KomoD on Wednesday January 24, 2024 @11:14AM (#39119089)
Yeah that's what I thought, I've ordered from many places in the EU that do not have any kind of presence or representative in my country.
Re:Framework Laptop 16 Delivers Great Linux Support and Perf... by folmar on Wednesday January 24, 2024 @06:04PM (#39123848)
From Poland: obligatory non-renunciable 24-month warranty of fitness for the intended purpose for consumers. Instructions required in Polish. Detailed information about qualities of goods sold is compulsory (e.g. specification of components for a computer, just model number is not enough).

From Germany: specific requirements for "impressum" on each website. Definition of all quantities in SI units.

Things get more funny if you touch any food: labelling regulations have a common EU base, but definition of what detail level is required for each element is per country, and they do differ significantly.

For everywhere: obligation to collect and report VAT for each destination country.

Re:Framework Laptop 16 Delivers Great Linux Support and Perf... by ffgjgf1 on Wednesday January 24, 2024 @02:50AM (#39114736)
> Each country has different regulation

IIRC they are fairly consistent across the EU (simplifying cross border commerce is one of main reasons it exists)