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A comment on Cable firms to FTC: We shouldn't have to let users cancel service with a click.

Re:Cable firms to FTC: We shouldn't have to let users cancel... by JumpCrisscross on Thursday January 18, 2024 @02:05AM (#39038867)
> Out of millions of cancellations, complaints received by NCTA members amount to only a tiny fraction of 1 percent

If I need anything from my cable company, I ask to be directed to their cancellation/retention department. This looks like others have figured out that trick, too.

[ Parent | on HN ]
Re:Cable firms to FTC: We shouldn't have to let users cancel... by instagib on Thursday January 18, 2024 @12:49PM (#39044906)
Surprisingly using bbb.org has worked for dealing with terrible customer service.
[ Parent | on HN ]