This happened to me at the store last night! I tried to weigh something and the scale was mad so it locked up the whole process (dialog on the screen saying "Scale needs reset. Help is on the way!" and no ability to scan the rest of my stuff) then just sat there. I turned to the attendant and said "Oh it didn't even tell me you needed help"

Like wtf. At the very least let me continue scanning the rest of my groceries so I can be done once this person helps me instead of still just 2 scans in..