Re:The failure of self-checkout technology
by dreamcompiler on Wednesday January 17, 2024 @06:58AM
(#39026554)
It's about the cost of the checkout staff, not speed. Stores were told that if they bought 4 self-checkout kiosks they could eliminate 3 checkout staff (keeping 1 to monitor 4 kiosks).
What the vendors didn't say was that shrinkage would increase.
What the vendors didn't say was that shrinkage would increase.