Re:How Open ID Connect Works
by grinich on Thursday January 04, 2024 @03:08PM
(#38871603)
Our customers typically just bundle our pricing within their own team/enterprise plan and pass through the cost. IT admins even within SMB orgs are happy to pay a couple hundred dollars a month more for the enhanced security of SAML auth. And small teams realistically don't need SAML, so you can add a minimum requirement on the number of "seats" (assuming that's how you bill).
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Re:How Open ID Connect Works
by thelittleone on Saturday January 06, 2024 @06:52PM
(#38896853)
Fair points. But SAML doesn't cost much incrementally for each added customer org, yet it enables an SMB to simplify account lifecycle management. Important from a security perspective of course. Most SAAS do put it as an "enterprise" feature but it's a barrier to SMB security best practices.
A more complex yet rationale model would be a small incremental fee per user under the SAML.
I thought so too and we actually tried that first. After talking to about a hundred customers, I heard them resoundingly prefer per-org pricing because the flat cost is predictable within their own deal structure. I think the reason is that user counts can vary dramatically and b2b saas businesses are primarily driven/measured by the number of customers, not end users.