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Re:Website Search Hurts My Feelings by ruined on Tuesday December 26, 2023 @11:19AM (#38773059)
analytics have confirmed that surfacing inventory status is bad for the customer because it reduces conversion
Re:Website Search Hurts My Feelings by lukevp on Tuesday December 26, 2023 @11:39AM (#38773269)
Bad for the store you mean? Because the customer doesn’t convert (buy) something if it says “hurry only 1 left in stock” because everyone knows that store inventory is inaccurate and they ultimately don’t have 1 in stock, they have 0 in stock?
Re:Website Search Hurts My Feelings by thaumasiotes on Tuesday December 26, 2023 @11:49AM (#38773370)
The way I interpret the comment, it says this:

A. [explicit claim; humorous] Analytics confirm that, if you show people whether products are in stock locally, they won't buy those products on your website.

B. [by implication] This is bad, because it "lowers" your sales. So you can't display this information.

C. [by implication] The retailers are making a mistake - the reason people don't buy products on the website when availability information is displayed is that they go to the store and buy the product there.

D. [summing up] If you measure something you don't care about, you will end up doing things that make you look like an idiot.

Re:Website Search Hurts My Feelings by ruined on Tuesday December 26, 2023 @12:12PM (#38773606)
close enough
Re:Website Search Hurts My Feelings by underlipton on Tuesday December 26, 2023 @12:40PM (#38773880)
That's not a good explanation. Either GGP was being sarcastic or is corpo-brained. GP was confused because, unfortunately, both are equally likely these days.
Re:Website Search Hurts My Feelings by ljdtt on Tuesday December 26, 2023 @11:34AM (#38773234)
Interesting. Do you have sources to read more about it?
Re:Website Search Hurts My Feelings by Analemma_ on Tuesday December 26, 2023 @01:30PM (#38774445)
Is it good for conversion when I give up out of frustration at your broken store and decide to just get the thing on Amazon instead?

This isn't just hypothetical: for a while I was using QFC (Kroger) for grocery pickup, but after one too many instances of adding an item to my cart and then only finding out at checkout that a third of my items weren't actually available, I said to hell with it and switched to doing all that at Whole Foods instead, since their inventory counts are actually correct.