Rite Aid banned from using face recognition software after false ID shoplifters

Re:Rite Aid banned from using face recognition software afte... by JohnFen on Wednesday December 20, 2023 @10:29AM (#38709713)

> It's pretty easy for the system to show the source photo to an employee, and then they themselves can judge if they feel confident the shopper is actually the same person.

Yeah, that's not going to happen in any meaningful sense with ordinary employees. Asking them to make a judgement call like that will just result in employees erring on the side of "it could be them, so I confirm" rather than "I'm not sure it's them, so I don't confirm"

[ Parent | on HN ]

Re:Rite Aid banned from using face recognition software afte... by aendruk on Wednesday December 20, 2023 @12:49PM (#38711422)

When “I confirm” isn’t just a button but a face-to-face accusation I’d expect people would choose to err in the other direction.

[ Parent | on HN ]

Re:Rite Aid banned from using face recognition software afte... by JohnFen on Wednesday December 20, 2023 @01:01PM (#38711593)

I'd expect employees to act in a way they perceive would be least harmful to themselves and their job. If they incorrectly say someone wasn't the person matched, and that person then proceeds to steal from the store, the employee may (probably correctly) perceive that they'll suffer consequences for the error. The safest direction for them to err in would be "yeah, it's probably them".

[ Parent | on HN ]