Re:Tacit Knowledge Is Dangerous
by er4hn on Tuesday December 12, 2023 @12:47PM
(#38615637)
I agree that some is inevitable, but as that amount increases it will provide a drag in what the organization is able to accomplish. This becomes even worse as an organization is remote locally and globally spread out.
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The challenges with the post's suggestion are (1) it accounts only for the time of the person needing information, not the one providing it, and (2) a specific question takes a small time to answer, but pre-documenting everything that is needed to answer any question takes orders of magnitude more time.
Some of this is outlined in Snowden's (not that Snowden) Laws of Knowledge Management.
http://www.gurteen.com/gurteen/gurteen.nsf/id/km-seven-princ...
These two are especially relevant:
2. We only know what we know when we need to know it.
7. We always know more than we can say, and we always say more than we can write down.