Exactly. Even without learning from those groups, there's a ton of stuff we know we could do to improve the reliability of our product. It's just that it would take way too much development time and our customers wouldn't want to pay for it.

It's like buying a thermometer from Home Depot vs a highly accurate, calibrated lab thermometer. Sometimes you just don't need that quality and it's a waste paying for it.

Yeah, it costs. That, and that people will accept shite software makes it high quality a fight software companies can avoid. Rationally therefore, they do.