Where did you get the arbitrationoptout@23andme from? The email I get says to "please notify us", and the link is a mail-to [email protected].

That's the email I used yesterday to say I do not agree with the new terms.

The article points out that the mass-sent email used a different email address than that of the ToS. arbitrationoptout@23andme is the email in the ToS.

Jury is out whether this hyperlink mix-up was intentional...

Confirm here: https://www.theverge.com/2023/12/6/23991132/warning-23andmes...

    23andMe is only giving users 30 days from when they receive the email to opt out of the new policy, which you can do by contacting [email protected].

There are two processes at play:

- refuse the updated terms of service

- refuse the arbitration

The previous version of the TOS had arbitration too, so I'm not sure what all the stink is about.

Both versions tell you that you have 30 days to opt out of arbitration by emailing arbitrationoptout@...

As usual, the journalists failed at the job and are spreading misinformation.

Current version: https://www.23andme.com/legal/terms-of-service/full-version/

Previous version linked at the bottom: https://www.23andme.com/legal/terms-of-service/full-version/...

Go to both and search for arbitrationoptout@ and you'll see they both have the 30-day opt-out.

Ah, that makes sense now, thank you.

I was confused exactly because arbitration was in the previous ToS, so disagreeing with the new T&S doesn't give you new benefits (other than the full refund in case sampling doesn't work). See Bard [1] / ChatGPT's [2] assessment here.

It seems the 30d opt out was intentionally buried, so folks thought opting out of T&S would get you out of the forced arbitration.

[1] https://g.co/bard/share/9d7782eb4d99

[2] https://chat.openai.com/share/c63c4078-608c-46d7-8529-a9dcac...

Thank you kindly for throwing this template together. You have the makings of an awesome associate or paralegal. ;]

The template is from the article.

Send it by certified mail. Or fax it. Or even send it via Telex

Any mode of transmission where you can prove you sent it but don't send it just by email.

But you can prove you sent it by email.

I am a young person who has never sent a fax so please forgive my ignorance, but how does a fax allow you to prove you sent it?

edit: nvm I looked it up myself and learned about fax receipts. Sucks that the equivalent feature in email (read receipts) is usually not enabled due to abuse by spammers.