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A comment on Google Drive detailed: 5 GB of free space, launching next week. Parent comment

Re:Google Drive detailed: 5 GB of free space, launching next... by lawdawg on Monday April 16, 2012 @05:00PM (#3849417)
which free service (or service that pays you money, ala AdSense) has a better approach to customer service? Honestly curious because I hear a lot of complaints about Google, but I have a feeling that Facebook, Bing/Microsoft, etc aren't any better.
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Re:Google Drive detailed: 5 GB of free space, launching next... by zerostar07 on Monday April 16, 2012 @07:48PM (#3850121)
All the big guys suck. But,

Google will assign a real person to talk to if you have more than ~30M views / month or something.

Paypal requires lots of paperwork here in the EU, sometimes their staff will make mistakes or ask you to provide information twice.

Facebook is horrible. In one case, when asked about something simple as their billing address, they gave the wrong answer (causing reporting problems). Their developer support is generally a real pain.

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Re:Google Drive detailed: 5 GB of free space, launching next... by danebaker on Tuesday April 17, 2012 @01:49AM (#3851345)
>Google will assign a real person to talk to if you have more than ~30M views / month or something.

...or if you pay for their paid services (Google Apps).

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Re:Google Drive detailed: 5 GB of free space, launching next... by cageface on Tuesday April 17, 2012 @06:12AM (#3851946)
The difference is that if your account gets flagged for anything via any of their services they can lock you out of all their other services. This is the dark side of integration.
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Re:Google Drive detailed: 5 GB of free space, launching next... by conradfr on Monday April 16, 2012 @05:46PM (#3849637)
PayPal has.

I know, I know, horror stories and everything. And the service or the customer service is not always free but at least you can speak to someone, you can have the process explained, you can appeal etc.

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Re:Google Drive detailed: 5 GB of free space, launching next... by jasonlotito on Monday April 16, 2012 @07:13PM (#3850004)
That's more to protect PayPal, and the fact that real money is involved. PayPal's customer service is not free. You do pay for it.
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Re:Google Drive detailed: 5 GB of free space, launching next... by ojilles on Tuesday April 17, 2012 @06:14AM (#3851951)
Who's asking for anything free?
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Re:Google Drive detailed: 5 GB of free space, launching next... by jasonlotito on Tuesday April 17, 2012 @09:10AM (#3852372)
The GP, asked this:

> which free service (or service that pays you money, ala AdSense) has a better approach to customer service?

The parent answered with PayPal, which is not free.

[ Parent | on HN ]