>For each of your apps, you must:
>Respond to user questions about paid apps or in-app purchases on time: You must respond to customer support questions within three business days. If Google contacts you about an urgent product issue, you must respond within 24 hours.
https://support.google.com/googleplay/android-developer/answ...
>For each of your apps, you must: >Respond to user questions about paid apps or in-app purchases on time: You must respond to customer support questions within three business days. If Google contacts you about an urgent product issue, you must respond within 24 hours.