Google Drive has lost user data

Re:Google Drive has lost user data by choppaface on Monday November 27, 2023 @12:07AM (#38428297)

For most popular consumer products, there will be expert users who want to help. Official forums are a great way to engage those experts. Otherwise the experts will just start their own forums (and often do) e.g. forums for cars / mechanical issues.

Should Google be paying more to provide customer service? Absolutely! But it’s just not in Google’s culture to do customer service. Google likes to develop products with extremely lean / efficient burn rates. Googlers value efficiency orders of magnitude more than human connection.

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Re:Google Drive has lost user data by freetanga on Monday November 27, 2023 @03:02AM (#38429394)

That last line is true. If it’s ok with you, I will print it, frame it and place it in my office so next time the GCP Sales Rep comes begging for a share of our cloud presence I can tell him to thank Mr Pichar for their 4th place.

[ Parent | on HN ]

Re:Google Drive has lost user data by choppaface on Monday November 27, 2023 @11:36AM (#38434398)

Worst “customer service” I’ve ever had with Google is with their Google Cloud FDEs and PMs. The best strategy is to use Google Cloud as leverage to re-negotiate AWS or Azure bills or use free gcloud credits and then don’t sign. Don’t ignore them, treat them as they treat you.

[ Parent | on HN ]