https://partofthething.com/thoughts/replacing-the-keyboard-o...
I agree though that getting the parts for the repairs can be a hassle.
They weren't able to ship me a replacement battery due to international shipping restrictions but were very helpful by giving me the part number to look for and linking to their very good docs on how to do a battery replacement yourself. In the end I was able to have them ship a replacement battery to a friend with a US address, and doing the actual replacement was very easy.
That said, I never had to send my laptop off to them, as they were more than happy to send replacement parts to me when the fan bearings failed. They even sent me an optical drive caddy for free well after I had purchased the device (there was no hardware fault, I just wanted to install another drive and they didn't sell the caddy as a standalone part).
I have one of these and spilled a drink on my keyboard, getting it replaced was $300 of parts and labor, but the worst thing was it took almost 2 months pressuring their support reps to actually complete the process and they would frequently just not respond to messages, or ignore information I provided or clarified.
Pop_OS! is really nice to be fair. I’ve also had issues with build quality. My Gazelle’s screen stopped working when the computer ran out of power and had a bent wire when I opened it up. Again they wanted hundreds of dollars to fix it, even though it was clearly a manufacturing defect. When they sent the computer back the chassis was cracked.