Showing up and getting actual answers, sure, but if you chased me around yelling questions about why I'm not protecting the children I would 100% run away rather than give you an in-depth interview. It looks bad until you think about it for five seconds and realise how confronting the situation is to even an innocent man, just like the Reid technique etc.
Asking loaded questions and trying to aggressively ambush you is definitely not "getting the other side of the story".
In terms of ethics, I’ll side with the journalist’s here over the guy running a service that randomly matches adults with children for video chat when he didn’t immediately shut down the service for a top-to-bottom rethink the moment he found out it’d been used by a serial pedophile.
You can't shut down everything once a bad actor does heinous things. There would be nothing left around. No more streets, no more cafes, no more trash bins, no more cars. Nothing.
As it has been pointed out, omegle did arguably provide more protection against bad actors that lots of other services around today. If you're in a situation you don't like, just press next and it's over. Nobody can contact you or recognise you in any way.
The crimes happen when you're not anonymous anymore, after exchanging snapchat or instagram accounts for example. They don't happen in a months long omegle conversation.
The root of the problem is being careless and providing identifying information. Obviously kids are too young to understand all the dangers, that's what parents are for. You wouldn't let your kids alone in the middle of the city and then sue it when a pedophile gets access to them. You can't let your kids use the Internet without keeping an eye on what is going on and warning them of the perils.
I specified my issue (aspergers) for a reason. I would need legal and competent representation if I were accused of something.
We know from people that have actually consented to be in the public sphere (politicians, performers, etc) that even denying an accusation against you still leaves you a pariah with the scarlet letter, to be ostracized in some cases.
Smearing and destroying a person extra-judicially with no "burden of proof" to convict isn't something I'm okay with.
If there is legitimate wrongdoing of some kind, an investigation, carried out by the designated representatives (police, detectives, prosecutors) who are paid by our tax dollars and not by advertisers or the wealthy is what's preferable and actually representative.
Your actions as the officer of a company are generally considered to be "public".
You don't have a right to privacy over your business (you certainly don't have to answer questions from a journalist either, but they're not generally invading your privacy by merely asking them).
As for the reputational risk you’re pointing to, nothing here was trying to cancel him, ostracize him, etc… the journalist was, I think rightly, trying to pressure him into changing his business’s product to prevent the very real harm that product has been, unquestionably, used to perpetrate. There is a very legitimate question why he wasn’t doing more to prevent his platform’s weaponization when his platform was pretty much by design ripe for exactly that use case.
Tracking down and trying to talk to those your sources have accused of wrongdoing to try and get their side of the story and to get them to speak on the record is kind of literally Investigative Reporting 101, and has been for actual centuries now.