It's really not that different - customers can ask questions about conversations, phone, text, video and typically use that to better understand topics, conversions, sales ops, customer service etc...

This also shows that OpenAI or other providers does not have a real moat. The interface is very generic and best replaced easily with other provider or even with open model.

I think thats why OpenAI is trying to move up the value chain with integration.

fireflies? We've been looking for a tool like this to analyze customer feedback in aggregate (and have been frustrated with Dovetail's lack of functions here)