The workforce right now are growing up as digital natives. Time to act like it.
So while digital communication has a lower round trip time, it also has a lower barrier to entry, which means you get more communications and they're less focused.
This leads to situations like my inbox, with 50 messages a day that are parts of huge unfocused threads and it can take 5 minutes of diligent effort to find out if my attention is even required, and at that point my 'action' will probably be to reply to the thread asking for clarification, setting off the same bullshit task for all the people CC'ed
Ok it would never work because idiot senior managers would give themselves 100x then dole out extra to their tamed pets but you can see why the idea is attractive to consider.
Phone call costs used to mean you probably wanted to answer every phone call you received, rather than missing calls you should have answered because you're so used to ignoring them since most are spam and fraud. IDK about good in terms of humanity or whatever, but if I could snap my fingers and set a $0.05/minute rate on all phone calls, and $0.15 for long distance connections of any kind, I'd do it, because it'd be a net-improvement for everyone I know.
> It's better to reduce barrier and change training rather increase barrier
The medium is the message. You want to change the message, look at the medium, not the people.
Haha, I can totally tell from your skepticism to digitalization that you're German and I agree with your take that that's exactly how digitalization is or will be handled in Germany. Per its track record, if there is a way digitalization could make something annoying even worse, then I am 100% confident that Germany will find it and implement it.
While in the UK/NL or Scandinavia digitalization means replacing 20 pieces of paper with one web form, in Germany I totally expect those 20 pieces of paper to be replaced with 1500 emails while also pissing away hundreds of millions of taxpayer Euros in the process to politically connected consultancy firms only to end up with a worse result than when things were paper based. This would be the most typical German government thing ever.
>It's a sort of fake progress that often seems more about workplace control. Everyone messaging you on slack every five minutes isn't going to make you more productive.
Everyone trapping on your shoulder in person every 5 minutes will make you easily just as unproductive or more.
Has it occurred to you in your example that the interruptions are the main problem and not the communication medium?
At least on slack I can disable notifications or close the app. I can't disable my helicopter boss from buzzing me in person.
>It's interesting that in Britain, often hailed as ab example in terms of digitalization, total factor productivity is almost flat for 15 years.
What are you talking about? How's productivity are you referring to? Bureaucracy in Britain is massively simpler than in Germany, both for businesses and for citizens.
That also happens in the UK, don't worry - except in British Pounds.
> Bureaucracy in Britain is massively simpler than in Germany
It is. The counterpoint is that fraud is rampant and cronyism is the order of the day. A lot of stuff that in DE/FR/IT would be pursued by law enforcement as corruption is just part and parcel of public life here in UK.
The thing digitalization solved was the paperwork bottleneck(access to raw data), not the information bottleneck(what people need to know to do their jobs). We have a surplus of global firehose information systems, but a scarcity of useful filtering mechanisms, most of them based on traditional indexing(date/time, alphabet, keyword search) or a black box algorithm that usually isn't tuned for your scenario. As well, there are a lot of unaddressed problems with data custody, where access controls tend to be very all-or-nothing and bespoken, and aren't generalized to the whole operating system.
Being German I'm extremely sceptical about "digitalization" evangelism in particular when it comes to bureaucracy, because in reality it means you now have 1500 emails rather than 20 pieces of paper to deal with.
It's a sort of fake progress that often seems more about workplace control. Everyone messaging you on slack every five minutes isn't going to make you more productive. It's interesting that in Britain, often hailed as ab example in terms of digitalization, total factor productivity is almost flat for 15 years.