Neither am I.

>If you hit a "zero-day" bug that Dell has never seen it's going to take time.

If you hit a "zero-day" bug that Oxide has never seen it's going to take time.

>And somehow every large customer finds bugs that Dell certification didn't.

Yes, happens. And I'm sure the exact same will happen with Oxide, so it's not a differentiator.

It's a law of computer engineering.

In the Apollo 11 decent sequence the Rendezvous Radar experienced a hardware bug[0] not uncovered during simulation. They found it later, but until then, the solution was adding a "turn off Rendezvous Radar" checklist item.

[0] The Rendezvous Radar would stop the CPU, shuttle some data into areas it could be read, and woke the CPU back up to process it. The bug caused it to supuriously do this dance just to tell it "no new data", which then caused other systems to overload.