How did gifber "buy out the neighborhood"?
Even then I totally sympathize that the standard equipment should Just Work and I understand that babysitting networking gear isn't fun. But if you actually can't get anyone else, it might be worth a shot.
ISPs that offer dedicated fiber lines let you use an SFP with your own switch/gateway directly, if I'm not mistaken.
At least with Comcast and AT&T metro ethernet, they provide the modem/gateway - you cannot terminate in your own equipment. You get to use your own router, of course, but they will never let you directly touch the fiber. Don't like it? They're the only metro-E providers in town (or rather, a specific area of Nashville, TN I got to see quotes from), so if you need a dedicated line and don't like their rules, you can kick rocks unless you've got money to burn. Comcast charges $12k to install, but that's still pennies compared to paying a tier 1 that doesn't already have a presence in the area to lay a line to your door.
It's insane to me that a company like Google couldn't figure this out. Also, when I created the new account I was locked out of google payments for 2 days because they thought someone was pretending to be me (after I made the new account). Huge nightmare but at least my 2G fiber works.
https://consumercomplaints.fcc.gov/hc/en-us/articles/1150022...
They farm so much out to third party contractors who have no idea what they are doing.
I've had so much downtime (over a month total in the last 2 years) and support just sends the same couple of guys out every time. The first time he showed up, he said that the LED on the front of the router was dim (which it wasn't, exact same from day 1) which indicates it is faulty. Not only does this make no sense, but they have replaced it 4 times with no luck.
They downgraded my plan from 2gb to 1gb to "fix" the problem which stopped the constant downtime, but significantly downgraded the quality of the connection and massively increased my latency. I've tried to get them to do anything beyond just replacing my router over and over again, but they just keep sending me to another automated system which sends out the same guy who thinks the LED being dim is the problem.
I had ATT Fiber for years before this without a single issue. And because Google Fiber basically bought out the neighborhood I have only one provider option now.
Just like everything else Google does, there is horrible support, it is as automated as possible, and if you have any kind of problem you're basically out of luck. When it works it works, but anyone who has ever had trouble with a Google product knows exactly what I'm talking about.
When they announce stuff like 20gb connections I can't help but laugh at how insane it is considering they can't get a reliable 2gb connection to one of their pilot cities they've invested billions into.