[0] https://en.wikipedia.org/wiki/Bundling_of_Microsoft_Windows
https://www.dell.com/en-us/shop/dell-laptops/xps-13-plus-dev...
https://www.youtube.com/watch?v=5Qj8p-PEwbI
This probably seems like a weird one-off, but this story went pretty viral, of course it went viral on the internet for other reasons, but I'm sure the blame being placed squarely on DELL probably did lead to them being a bit spooked about consumer confusion.
The fact that nobody at DELL or elsewhere could just tell her that she can in fact, pretty easily install Windows on the machine is... well, a little frustrating to say the least. The college's IT department was aware enough of Linux to be able to say they can handle it, but not enough to say "Y'know, just for what it's worth... You can just buy and install Windows."
I can't say if this happened, but the whole story sounds like a dark PR campaign to spread fear about Dell's choice and try to take some steam out of their rollout. Microsoft obviously had a lot of money on the line if Dell found success with Ubuntu.
Someone who dropped out of college because they bought a Mac and couldn't run their Black Friday copy Office would just get mocked.
I remember buying it was really difficult, it wasn't listed on the UK website and in the end I had to phone their sales number and was passed through several people who'd never heard of Ubuntu.
A few days later I received an email with a link to an unlisted store item with the same photos as the equivalent Windows model, but it was about £30 cheaper.
Snook is an apt word for my experience, hope it's improved.