The Storm is good hardware wise, but crappy software wise. It uses BB OS 4.7, which is the 4.x code base with some improvements, basically a 4+ years old OS, NOT designed for multimedia and the average consumer in mind.

Giving Rim's history, I wouldn't be suprised if they are working on a brand new 5.0 OS, and they will release it for the current phones (BOLD and STORM). After all they did the same, where many devices with 3.6 could upgrade to 4.0 for free.