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A comment on Google Layoffs in the Thousands with More to Come This Week. Parent comment

Re:Google Layoffs in the Thousands with More to Come This Week by jonknee on Monday November 24, 2008 @05:56PM (#375577)
Who knew they had actual people doing customer services... I have only ever dealt with pseudo-related email template responses. I figured they engineered a solution to the people problem long ago.
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Re:Google Layoffs in the Thousands with More to Come This Week by briansmith on Tuesday November 25, 2008 @01:22AM (#376088)
They have customer service reps for their non-free services like Google Custom Search Business Edition.
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Re:Google Layoffs in the Thousands with More to Come This Week by jonknee on Tuesday November 25, 2008 @09:45AM (#376387)
My experience is with AdSense. It's a huge part of their business, you'd think there would be real people for every point of contact. It's disconcerting to get a response from a robot when there are thousands of dollars at stake.
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