Who knew they had actual people doing customer services... I have only ever dealt with pseudo-related email template responses. I figured they engineered a solution to the people problem long ago.

They have customer service reps for their non-free services like Google Custom Search Business Edition.

My experience is with AdSense. It's a huge part of their business, you'd think there would be real people for every point of contact. It's disconcerting to get a response from a robot when there are thousands of dollars at stake.