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A comment on Uber CEO’s time moonlighting as a driver sparked all-hands called 'Why we suck.'. Parent comment

Re:Uber CEO’s time moonlighting as a driver sparked all-hand... by 4star3star on Saturday September 09, 2023 @12:28AM (#37442295)
How nice would it be if AI chat replaced virtually all customer service agents, but those same people were employed to resolve escalations with the authority to do so?
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