> The problem with a company so big it has millions of customers is that you become easily replaceable once some poorly coded automated system decides it's so and no-one can override it (or is willing).

Yep, I edited my comment with additional Amazon elaboration, probably while you were responding, because they're the worst. Haha. They didn't refund me properly for an expensive returned item and ended up giving me a "one-time exception" for money they owed me. It's not only just frustrating and mindnumbing, it's like getting slapped in the face. Sort of like those robot patrol cops in Elysium. And the silent flagging you described is what happened with my DoorDash account.

We are heading more and more into a "computer says no" dystopia. How many times per day are we already told things like "the system won't let me do that", "I'm not sure why the system says that", "that's weird", "just wait and it'll sort itself out", etc.

We have however many lines of code running that has little proper encoding of domains and required knowledge, but the systems are treated as the single source of action and truth.