One thing I would note is that, unlike other utilities, Cable and Internet are not deemed 'necessary' in the us. This means that they exist in nearly unregulated space when it comes to their business operations. These Cable companies are remarkably careless and are liable to take rather abusive actions such as delivering non-functioning service and then billing tech charges to 'fix' the service with many customers ending up in a loop of paid techs coming to fix things they cannot fix because the issue is elsewhere. It is a brutally helpless feeling and when the only thing that can make you feel in control is a gun...

All of that is to say that the companies really do put the techs in harms way in their operations.